Aug 24, 2016. #1. Not a fan at all of IE, and it seems to have stopped working with live view on the hikvision NVR. Google chrome won't allow the webconnects plug in to run (is there a real HTML 5 version that works maybe) and don't really want to install a 3rd browser and open up another hack vector if I can help it.
When trying to view live video or playback in IVMS-4200. I keep getting a spinning animation on the live view like the application is haning. How do I fix this? Answer: Here are some steps to try: Make sure Windows 10 or if you are using Windows 11 has all its updates done. Chech that the graphic card drives for the Windows PC are up to date. In order to fix this issue, navigate to Configuration > Advanced Settings > and set the encryption key. Actually, this so-called "key" is the "Verification Code" that you did set when you enabled the Platform Access for Hik-Connect. So, you need to enter this key (verification code) in the Encryption Key field (click the "eye" icon It might be more bandwidth than the NVR can support. Try looking up your nvr model number and find out if it was meant to support 2 5MP and 1 8MP camera. Also you can change the "maximum bitrate" in the video quality settings to be within a range that your nvr recommends (this info will also be on the video quality settings page) for example